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Contact us for overseas sales & wholesale enquiries

FAQs

SECTION 1 - PERSONAL INFORMATION

1.1 What personal information do you collect from me?

    As part of the buying and selling process, we may require some personal information from you such as your name, address, email address and contact number. These information allows us to contact you regarding your use of our membership and/or services on our website.

    1.2 Are there any privacy protection measures in place for my personal information?

      To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

      1.3 How is my credit card information protected?

        Payment information received during an online purchase will be shared with third parties such as Shopify, financial gateways and your credit card company to authorize the payment method. Beacons Pharmaceuticals will not collect nor store any of your credit card information.

        For more information regarding Payment Card Industry Data Security Standard (PCI-DSS) followed by related third-parties, you may refer to our Privacy Policy Section 4.2 and Section 6.

        SECTION 2 – BEACONSHEALTH MEMBERSHIP

        2.1      How do I register as a member?

        To join as a member, simply follow the steps below to create an account:

        • Click on “New Signup” on the top right hand corner of the page.
        • Fill up the mandatory details (such as name, gender, birthday, contact number, email and password), and click “Submit”.
        • Upon successful membership with us, you will receive a “Welcome Email” on your earning of 250 points and a “Customer Account Confirmation Email” to confirm the activation of your membership with us.
        • You are now ready to start shopping and enjoy membership benefits with us!
        2.2 How do I update my details or reset password in my account?
        • First, login to your account by clicking on “Login” on the top right corner of the page.
        • To update your account details, click on “View Addresses”. Edit the necessary details and click on “Submit”.
        • To reset your password, click on “Reset Password”. Key in your email address and click on “Submit”. A “Customer Account Password Reset Email” will then be sent to the email you have keyed in. Click on the “Reset your password” link in the email, and you will be directed to the page to reset your account password. Enter your new password, and confirm your new password, and your password will be reset.
        2.3 What should I do if I forgot my password?
        • Click on “Forgot your password” which is located beside the “Submit” button at the customer login page.
        • Key in your email address and click on “Submit”. A “Customer Account Password Reset Email” will then be sent to the email you have keyed in. Click on the “Reset your password” link in the email, and you will be directed to the page to reset your account password. Enter your new password, and confirm your new password, and your password will be reset.
        2.4 How do I check my accumulated points?
          • Login to your account, then click on ‘Rewards Program’ and you will be able to see your accumulated points in your account. 
          2.5 How do I earn points?
          • New individual member account signup is automatically rewarded with 250 points.
          2.6 How much are my points worth?
          • Every denomination of 500 points is equivalent to a cash value of SGD$10.
          • Minimum redemption requirement is 500 points.
          • Redemption can only be made in denominations of 500 points. (e.g. redemption of 500 points, 1,000 points, etc.) 
          2.7 How do I redeem my points?
          • To redeem your points earned, simply follow the steps below:
            • Login to your account, then click on ‘Rewards Program’.
            • Click on ‘Spend your points’
            • Click on the amount of points that you would like to redeem.
            • A one-time use coupon code will be generated and be given to you. A “Your points purchase at Beacons Health” email containing the coupon code and the information of the coupon you have redeemed will also be sent to you.
            • Simply apply this coupon code during your next checkout and you will be able to redeem your coupon. 
          2.8 Can I use multiple discount/coupon codes during a single transaction?

            Only 1 discount/coupon code can be used during each transaction or purchase. 

            2.9 Can I convert my points into cash and withdraw it from my account?

              We are unable to convert your points into cash; therefore withdrawal of cash from your account is not possible. 

              2.10 If the dollar value of my E-coupon is not enough for full redemption of a product, can I redeem the product still and pay the remaining amount in cash?

                Yes, you may use your E-coupon code to redeem the maximum amount in dollar value as partial redemption and pay the balance amount for the product in cash.

                2.11 If the dollar value of the product I wish to purchase is lower than my E-coupon dollar value, do I get any change?

                  We only accept E-coupons with no change given on purchase. For illustration, please refer to our Terms & Conditions Section 5.2.

                  2.12 Is there a validity period for my accumulated points?

                    Your points are valid for 5 years. 

                    2.13 Can I combine my points with another member to make a purchase or redemption?

                      Reward points are for individual member use only. Combining of points with another member is not allowed.

                      2.14 Can I transfer my points to another member?

                      Rewards points are non-transferrable.

                        2.15 How does the referral program work?

                        As our customers, you can refer friends by sending them a link via e-mail. Your friend whom you had referred will get a percentage off discount as an incentive to make their first purchase. You will receive a set amount of points after your friend had made the first purchase. If your friend did not make any purchase, you will not be awarded any points. To refer your friend, simply follow the steps below:

                        • Login to your account,then click on ‘Rewards Program’.
                        • Click on ‘Learn More’.
                        • Click on the “Refer a Friend”. You will then open your referral page with your unique referral URL under “Your Referral Link”. This is the URL that your referred friends will need to use to get the discount code. Just click on the e-mail icon so that you can share your personal URL with your friends.
                        • Once your referred friend goes to your unique URL, the unique URL will bring the reward window up automatically, asking your friend to enter their e-mail for the discount code.
                        • Once your friend enters their e-mail and click on “I Want It”, your friend will get the discount code only if they are new customer to our website/store. Your friend will not get any discount code if they already have an account on our website/store. Once your friend’s e-mail has been verified as a new customer automatically by the computer, your friend will get a discount code. Your friend can enter the discount code during the first purchase before checkout.

                        Rewards points are non-transferrable. 

                        SECTION 3 - PAYMENT 

                        3.1      What are the modes of payment available?

                        We currently accept BitCoin, PayPal, American Express, MasterCard and Visa.

                        3.2 If I wish to purchase a product directly without reading the product details, can I do so?

                          Yes, our website offers the convenience of direct checkout/add to cart option.

                          • If you wish to purchase a product immediately, you can hover your mouse over the product and click “Buy Now”. It will direct you to the ‘View Cart’ page where you can amend the quantity that you wish to purchase, before proceeding to checkout.
                          • If you wish to add product to cart immediately, you can hover your mouse over the product and click “Add to Cart”. After which, there will be 2 options – either proceed to the “View Cart” page or proceed directly to the “Checkout” page. Alternatively, you may wish to stay on the page and continue to browse other products. 

                          SECTION 4 - DELIVERY 

                          4.1      How do I change my shipping address?

                          You can choose to edit the shipping address by updating your details in your account OR clicking on “Edit Shipping Address” at the checkout page.

                          4.2 What happens if my billing address is different from my shipping address?

                            During checkout, proceed to the ‘Payment Method’ page, and click “Use a different billing address” under “Billing Address”. Key in your billing address, then click “complete order” after you have filled up all the necessary fields on the page.

                            4.3 How much is the delivery charge?

                              We offer FREE delivery for purchases over SGD$40 (before discount). For purchases under SGD$40 (before discount) the delivery cost is usually SGD$7, unless otherwise stated. There will be a surcharge of SGD$15 for delivery to areas such as Sentosa and Alps Avenue.

                              We do not deliver to restricted zones as stated in Table 1 below. The below Table 1 may not be the complete list of restricted zones. You may like to check with us regarding the delivery address first if you are unsure if it falls within the restricted zones.

                              Table 1:

                              1.    Air Base

                              2.    Airport Terminal

                              3.    Army Camp

                              4.    Caltex

                              5.    Checkpoint

                              6.    IRAS

                              7.    Naval Base

                              8.    Offshore Island

                              9.    Parliament House

                              10.    Police Camp/Unit

                              11.    Power Grid

                              12.    Power Station

                              13.    Prison

                              14.    Shell

                              15.    Shipyard

                              16.    SIA Centre

                              17.    Singapore Technologies

                              18.    Turf Club Avenue


                              4.4 How long will the delivery take?

                                Orders usually will be delivered to you within 5 working days from the date of order confirmation, delivery may take longer during peak period. 

                                4.5 When is the delivery timing?

                                  We deliver from Monday to Friday. Delivery timing is between 9am - 5pm. We do not deliver on Saturday, Sunday and Public Holidays. Due to PDPA, we are unable to call or text customers prior to delivery.

                                  4.6 What happens if nobody is at home to collect the parcel?
                                  • You may choose to specify the delivery date and timing under “Special Instructions” at the “View Cart” page prior to checkout. We will try our very best to accommodate to your request; if your requested timing is within our delivery timing. In the event whereby you have not done so, or would like to change the delivery date or timing, you may do so by following the steps below:
                                  • A SMS will be sent to the phone number that you have provided upon checkout 1 day prior to the delivery date.
                                  • The SMS will notify you of the shipment date and provide re-scheduling option.
                                  • Follow the instructions as stated in the SMS to re-schedule your delivery timing.
                                  • If the deliveryman arrives at your house and there is nobody to collect the parcel, the deliveryman will bring the parcel back, and we will offer 1 free re-delivery.
                                  • In the event whereby the 2nddelivery also fails, the customer will have to bear the additional shipping cost of SGD$7 (before GST) for any subsequent re-delivery requested.
                                  4.7 Do you deliver to an overseas address?

                                    Currently we only accept orders for delivery within Singapore. We are unable to deliver to an overseas address outside Singapore. Orders with non-Singapore address will be cancelled accordingly.

                                    4.8 Is it possible to cancel my order?

                                      Once you have completed your order, you are unable to cancel your order as the orders are processed immediately and the payment would have been confirmed. If you require any assistance, you may contact us via our “contact us form” by clicking on “Contact Us” at the bottom of our website.

                                      SECTION 5 - RETURNS 

                                      5.1     Is there a returns policy?

                                      We take pride in ensuring that our items delivered are correct and in good condition.

                                      Eligibility for returns is up to our discretion and approval. In the event whereby you would like to return your item, please ensure that you have inspected your purchased goods within 4 days upon receipt, and inform us about your intention of returns immediately within 1 working day. For more information, please refer to our Returns Policy Section 1. 

                                      5.2 How do I qualify for a refund or an exchange?

                                        Refunds or exchanges are only approved after we have reviewed and inspected your returns, on a case-by-case basis. For more information, please refer to our Returns Policy Section 2.